AI Employee Increases Effectiveness

Podium’s AI Employee makes your dealership more responsive and efficient—working 24/7 without breaks or downtime.

• Generate personalized review invites and respond to reviews 2x faster
• Manage leads across every channel—text, social, and webchat—while keeping conversations cohesive and natural in real time
• Instantly respond to customer inquiries at any time, ensuring no lead is left waiting
• Handle common questions, provide accurate information, and improve customer retention

Messenger

• View and respond to all messages (Facebook, Google, SMS, and more) from a single inbox, with AI ensuring faster, natural responses
• Assign, filter, and track conversations between sales and service teams
• Stay connected anywhere with mobile and desktop apps
• Automate replies to after-hours messages so customers always get a timely response
• See which messages need follow-up and who has read them
• Store every customer conversation in one secure database
• Boost efficiency with faster, organized communication

Reviews

• Be the top choice on the sites customers trust—simple to manage from start to finish
• Benchmark success by tracking competitor reviews
• Get found everywhere with reviews on Google, Facebook, and automotive-specific sites
• Automate personalized review invites to rank higher and make it easier for leads to find you
• Respond quickly and accurately with AI-powered review replies

Webchat

• Move website chats to text for flexibility and ongoing conversations, supported by AI for instant, natural engagement
• Capture leads instantly with names and phone numbers from the first message
• Chat with customers on the channel they prefer—text

Google My Business

• Connect directly to your Google Business Profile
• Collect and manage reviews in one place
• Route “click-to-message” inquiries straight to your Podium inbox
• Boost customer interactions with driving directions, click-to-call, and website buttons
• Monitor all GMB activity from the Podium Dashboard

Podium users see on average:

• +44% driving directions
• +100% calls
• +60% website visits
• +83% listing views

Integrations

• CRM or DMS integration to automate review invitations
• Automatically send common messages to your customers by integrating directly with your CRM or DMS

What Our Customers Are Saying

“We saw results instantly. Our review collection rate went massively up, and so did our score. It’s made a huge difference for us.”

- Matt Sneed, Director of Operations

Power Ford

“Podium is not only more effective than our previous software but also more affordable. It has been instrumental in boosting our online reputation. Our Temecula dealership now has more Google reviews than any other Mercedes Benz dealership in Southern California.”

- Amir Alahwal, Director of Customer Experience

Unstoppable Automotive Group